Returns & Exchanges - Vegan Shoes, Vegetarian Shoes, Ethical and Stylish Footwear

Returns & Exchanges

We love the shoes we make and believe in quality and will not be happy until you are.

So, if our shoes are in any way not suitable, please return them and we will either exchange them or give you your money back. The reverse side of your sales receipt has help on how to go about returning your shoes to us. Unfortunately we are unable to offer refunds on sale or sample shoes only credit notes.

Please can you make sure you try your shoes on carefully and indoors. We believe you will be delighted with your purchase but if you are not happy with your shoes or need to exchange them for a different size please wrap and return them marking clearly on the outside package (please, not on the shoe box) 'returned goods'. Then, please fill in the reverse side of your invoice to let us know why you are returning your shoes, so we can quickly put things right.

We are terribly sorry ladies, but we are not yet able to cover the cost of returning your shoes. If you wish to send your shoes back to us for an exchange or refund, please make sure that you use a ‘Signed for’ service to send them back as unfortunately we cannot be responsible for anything that does not arrive.

We will however send you your exchanged pair of shoes back to you at no extra cost.

If you have fallen out of love with a pair of shoes and would like a refund, please return new and unworn within 28 days from the date on which you ordered them. A full refund is given on full price items (less postage and packaging), please allow two statements for your refund to show back up on your statement. We aim to refund our customers within 14 working days of receipt of your goods.

All returns will be credited to the original customer's credit card including sales taxes for all EU countries and excluding shipping charges. Refunds of International customs duties and sales taxes (if applicable) are excluded on shipments outside the EU.

Please be aware that we cannot accept any returns if your shoes have been worn or marked but if you have any queries at all please do not hesitate to contact us.

Please be informed that prices may change without notice.

Please send all returns and exchanges to this address:

Beyond Skin Returns Department
First Floor Studios
59 Lansdowne Place
Hove
East Sussex
BN3 1FL
UK

If you have any further queries please do not hesitate to contact us on +44(0)1273 778837 or send us an email to customerservice@beyondskin.co.uk as are more than happy to talk through returning or exchanging procedures with you.